Simple pricing.
Reliable global shipping.

Sellglo facilitates international shipping for eligible orders placed by customers outside India. Shipping availability, delivery timelines and charges may vary depending on destination country, product category, package weight and dimensions, shipping method, courier or logistics partner, customs requirements, destination-country regulations, and circumstances beyond reasonable control.

International shipping charges are calculated based on applicable shipment details and logistics rates, and may depend on actual or volumetric weight, destination, shipping service, package dimensions and other applicable charges. These charges are communicated or reflected as part of the customer's order pricing.

The seller is responsible for providing accurate product information, a valid local sales invoice, genuine and legally saleable products, proper packaging, accurate product weight and dimensions, correct product value and description, timely handover, and information about any special handling requirements.

Proper packaging is essential for international shipments. Sellers must use suitable packaging materials based on the nature, size, weight and fragility of the product. Sellglo may refuse, hold or request repacking of a shipment if packaging is considered inadequate for international transportation.

After an international order is confirmed, the seller must make the product available for shipment within the applicable processing timeline. Sellglo will coordinate the applicable shipping and export process once required documentation is received. Shipments may be subject to customs inspection, security screening or regulatory checks.

Sellglo may facilitate required export documentation and shipping processes based on information and documents provided by the seller. Incorrect, incomplete or misleading information may result in shipment delays, customs queries, rejection, additional charges, return or cancellation. Customs duties, import taxes or destination charges may be payable by the customer unless otherwise specified.

International delivery timelines are estimated and not guaranteed. Delays may occur due to customs clearance, incorrect address, customer unavailability, weather, public holidays, transportation disruptions, regulatory inspections, logistics partner issues, or events beyond Sellglo's reasonable control.

Where tracking is available, Sellglo will provide or make available applicable tracking information. Tracking updates may occasionally be delayed due to operational or scanning limitations within the logistics network.

Sellglo will be responsible for products damaged during shipping, subject to verification and the terms of the applicable logistics service. Customers should inform Sellglo as soon as possible, provide clear photographs or video of the package and damaged product, retain the original packaging, and provide requested order and shipment details. Where damage is confirmed to have occurred in transit, Sellglo will take corrective action such as replacement, refund or another suitable resolution.

The seller is responsible for ensuring products are adequately packed before handover. If an investigation determines that damage occurred due to inadequate, defective or improper seller packaging, Sellglo may not be liable for the resulting damage.

If a shipment is lost during transportation after acceptance by the logistics provider, Sellglo will coordinate with the relevant logistics partner to investigate. Where the shipment is officially confirmed lost in transit and attributable to the shipping process, Sellglo will work towards an appropriate resolution in accordance with applicable logistics terms and shipment coverage.

Customers are responsible for providing a complete and accurate delivery address, including name, building number, street, city, postal code, state/province and country. Additional shipping charges may apply for re-delivery or return where an order cannot be delivered due to an incorrect or incomplete address.

International logistics partners may make one or more delivery attempts depending on local practices. If the customer is unavailable, fails to respond to delivery notifications, or refuses the shipment, the package may be held, returned or disposed of according to applicable procedures, and additional charges may apply.

Returns for international orders are handled according to the Sellglo Return & Refund Policy and product eligibility. Eligible reasons may include shipping damage, wrong product received, product significantly different from the order, or applicable product defects.

Where a return is due to confirmed shipping-related damage, wrong product dispatched, or an error attributable to Sellglo or the seller, Sellglo will determine the appropriate resolution and responsibility for return shipping. For customer preference, incorrect customer information, or other non-Sellglo-related reasons, the customer may be responsible for return shipping and related charges.

Where a refund is approved, it will be processed according to Sellglo's refund procedure. The refund amount and processing time may depend on order value, shipping status, investigation outcome, payment method, banking timelines and applicable third-party charges.

Certain products may not be eligible for international shipping because of Indian export regulations, destination-country import regulations, airline or courier restrictions, customs requirements, or licensing requirements. Sellglo may restrict or refuse shipments that cannot legally or safely be transported internationally.

International shipments may be inspected or held by customs authorities. Sellglo does not control customs clearance decisions or the time taken by destination-country authorities. Customers may be required to pay customs duties, import taxes, clearance fees or other destination-country charges unless specifically stated otherwise.

Sellglo will not be responsible for delays caused by circumstances beyond its reasonable control, including natural disasters, war or civil unrest, government restrictions, customs restrictions, strikes, public health emergencies, severe weather, flight cancellations, transportation disruptions or regulatory changes. Sellglo will make reasonable efforts to assist.

For damaged, lost or missing shipments, Sellglo may require supporting evidence, including order number, tracking number, photographs, unboxing video, product photographs, seller invoice, shipping documents, delivery confirmation, or other information required for investigation. Customers are encouraged to record an unboxing video for valuable or fragile international shipments.

Successful international delivery requires cooperation between the seller, customer, Sellglo and logistics partners. Sellers must provide accurate product and shipment information, while customers must provide accurate delivery details and cooperate with customs and delivery requirements.

Sellglo reserves the right to modify or update this Shipping Policy from time to time to reflect changes in logistics services, international shipping regulations, customs requirements, or business practices. Updated policies will be published on the Sellglo website.